How do I make a booking?

Making a booking is easy. Simply browse our website, select the items you'd like to hire and click Add to Booking. This will take you to our booking enquiry form.

‍Complete all fields on the form. If you're not yet sure of your event date or any other details, simply enter an approximate date or type "Unsure" in the relevant field. The more information you provide, the more accurate your quote will be.

Once we receive your enquiry, we'll check availability, prepare your quote and get back to you as quickly as possible. If your enquiry is urgent, or if you haven't heard from us within 24 hours, please call us on 0403 992 620.

How much is delivery?

Our hire prices include delivery within 30 km of Brisbane CBD. Beyond 30 km, delivery is charged at $6 per additional kilometre, with no hidden fees

Can I pick up my hire items?

‍Not at this stage. To ensure the quality and safety of our pieces, all hire items are delivered, setup, and packed down exclusively by our team. This full service is included in your booking price at no additional cost for deliveries within 30 km of Brisbane CBD. Please see read below pricing for deliveries beyond 30 km

‍What are your hire periods?

‍Most of our hire includes up to 24 hours of use, allowing you to enjoy our pieces for the full duration of your event. Need more time? We offer flexible hire extensions at the standard daily rate.

What time will you deliver and collect?

Delivery and collection are coordinated around your venue access times and event schedule. Hire pricing includes installation and collection within a 24-hour period, although extended hire can be arranged where required. Additional hire fees may apply for extended hire periods.

Do you set everything up?

Yes. Our team professionally delivers, installs and collects all hire items, ensuring everything is ready before your event begins.

Can you work with my venue?

Absolutely. We're happy to liaise directly with your venue regarding delivery, installation and collection times to ensure everything runs smoothly.

Do you have insurance?

‍We have comprehensive $20 million Public Liability Insurance and can provide a Certificate of Currency upon request.

When do we have to pay?

A 50% deposit is required to secure your booking and reserve your hire items.

The remaining balance is due 7 days prior to your event. If full payment has not been received before delivery, we will be unable to deliver the hired items.

What is your cancellation policy?

Our cancellation policy is included with all quotes and hire agreements.

• Deposits are non-refundable.
• If cancellation occurs 45 days or more before your event, 50% of the hire amount will be refunded.
• If cancellation occurs within 45 days of your event, no refund will be issued.

Can I hire items for multiple days?

Yes. Simply let us know how many days you require when submitting your enquiry. We'll confirm availability and provide a tailored quote based on your required hire period.

Do you offer discounts for Monday to Thursday bookings?

Yes. We offer 10% off bookings held Monday to Thursday. This offer cannot be used in conjunction with any other promotion or discount.

How far in advance should book?

We recommend booking as early as possible, particularly during wedding season and peak event periods. While last-minute bookings may be available, they are subject to availability.

Can I make changes to my booking?

Yes. If you need to add or remove hire items or update your event details, simply contact us as soon as possible. We'll do our best to accommodate changes, subject to availability.

What happens if something is damaged?

Our team installs and packs down all hire items. If an item is damaged due to misuse, negligence or while in the care of the client or venue after installation, repair or replacement costs may apply.

Can any items be used outside? What if it rains?

All of our items are designed for indoor use only and are not waterproof or wind-resistant. Outdoor setups may only be approved on the day of the event, depending on weather conditions and at the discretion of our team.

Can you work with my venue?

Absolutely. We're happy to liaise with your venue regarding delivery, installation and collection times to ensure everything runs smoothly.

Do you travel outside Brisbane?

Yes. We regularly service Brisbane and surrounding areas, including the Gold Coast, Sunshine Coast, Ipswich, Logan, Toowoomba and nearby regions. Additional travel charges may apply depending on the location.

Do you have a minimum order value?

No. You're welcome to hire a single item or create a complete event package. Delivery fees may vary depending on your location and order size.

Do you provide quotes?

Yes. All quotes are provided free of charge with no obligation. Simply submit a booking enquiry and we'll confirm availability before preparing your personalised quote.

We accept payment by bank transfer. You will be issued an invoice with bank details. If you require another payment method, please contact us before booking.

What payment methods do you accept?

We accept payment by bank transfer. You will be issued an invoice with bank details. If you require another payment method, please contact us before booking.

What type of events do you cater to / Which areas do you service?

‍We provide luxury hire items for all types of celebrations — including weddings, engagements, birthdays, corporate events, graduations, school formals, product launches, marketing activations, fundraisers, and private functions.