‍Welcometo LaVinci. By booking or hiring from us, you agree to the following terms and conditions. Please read them carefully before confirming your order.

General

‍‍LaVinci Events provides luxury event hire items including, but not limited to,flower walls, LED neon signs, photo booths, and design and printing services.All hires are subject to these Terms and Conditions, which apply to everybooking, quote, or hire agreement with us.

Booking

Making a booking is easy. Simply browse our website, selectthe items you'd like to hire and click Add to Booking. This will take you toour booking enquiry form.

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Complete all fields on the form. If you're not yet sure of your event date orany other details, simply enter an approximate date or type "Unsure"in the relevant field. The more information you provide, the more accurate yourquote will be.

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Once we receive your enquiry, we'll check availability, prepare your quote andget back to you as quickly as possible. If your enquiry is urgent, or if youhaven't heard from us within 24 hours, please call us on 0403 992 620.

Payments

A 50% deposit is required to secure your bookingand reserve your hire items.

The remaining balance is due 7 days prior to yourevent. If full payment has not been received before delivery, we will be unableto deliver the hired items.

We accept payment by bank transfer. You will be issued aninvoice with bank details. If you require another payment method, pleasecontact us before booking.

Delivery

Our hire prices include delivery within 30 km of BrisbaneCBD. Beyond 30 km, delivery is charged at $6 per additional kilometre, with nohidden fees

We do not allow pick up for most of our items. To ensure the quality and safety of our pieces, all hire items are delivered, setup, and packed down exclusively by our team. This full service is included in your booking price at no additional cost for deliveries within 30 km of Brisbane CBD. Please see read below pricing for deliveries beyond 30 km

‍Hire periods?

‍Most of our hire includes up to 24 hours of use, allowing you to enjoy our pieces for the full duration of your event. Need more time? We offer flexible hire extensions at the standard daily rate.

Delivery and collection are coordinated around your venueaccess times and event schedule. Hire pricing includes installation andcollection within a 24-hour period, although extended hire can be arrangedwhere required. Additional hire fees may apply for extended hire periods.

Insurance

We have comprehensive $20 million Public Liability Insurance and can provide a Certificate of Currency upon request.

Cancellation policy

Our cancellation policy is included with all quotes and hire agreements.

• Deposits are non-refundable.
• If cancellation occurs 45 days or more before your event, 50% of the hire amount will be refunded.
• If cancellation occurs within 45 days of your event, no refund will be issued.

Monday to Thursday bookings

We offer 10% off bookings held Monday to Thursday. This offer cannot be used in conjunction with any other promotion or discount.

Changes to bookings

If you need to add or remove hire items or update your event details, simply contact us as soon as possible. We'll do our best to accommodate changes, subject to availability.

Outdoor usage of hire items

All of our items are designed for indoor use only and are not waterproof or wind-resistant. Outdoor setups may only be approved on the day of the event, depending on weather conditions and at the discretion of our team.

Use and Care of Hire Items

‍All hire items must be used indoors only, unless outdoor use has been pre-approved by our team on the day of the event and weather conditions are suitable. Our products are not waterproof or wind-resistant. The hirer is responsible for ensuring all items remain in their original condition during the hire period.Any damage, loss, or theft of items will incur repair or replacement costs at full value.In the case of neon sign damage, whether caused by the hirer or their guests, a liability charge of $300 per sign will apply to cover replacement costs. Please ensure signs are handled carefully and not moved, touched, or leaned on once installed.

Safety and Compliance

‍All LED neon signs operate on low-voltage power (12–24V DC) and meet CE and RoHS international safety standards. Each product is professionally tested and tagged in Australia before every hire to ensure compliance with local electrical safety requirements. La Vinci Events holds $20 million Public Liability Insurance and can provide a certificate upon request.

Custom Neon Signs

‍Custom neon signs are made to order with your choice of wording, font, and size. Custom pieces generally take up to three (3) weeks for production and delivery. Custom signs are charged at an additional cost and are yours to keep after the event.

Liability

‍La Vinci Events will not be held responsible for any injury, loss, or damage caused by misuse of hire items. The hirer assumes full responsibility for the items from the time of delivery until collection. In the unlikely event of unforeseen circumstances (e.g. weather events, transport delays, illness), LaVinci Events reserves the right to adjust delivery times or cancel bookings with a full refund.

Photography and Marketing

‍By hiring from La Vinci Events, you consent to photographs or videos taken of your event setup being used for marketing and promotional purposes unless otherwise requested in writing.

Governing Law

‍These Terms and Conditions are governed by the laws of Queensland, Australia, and any disputes will be handled within the jurisdiction of Queensland courts.

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‍For any questions about these Terms and Conditions or your booking, please contact:

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‍hello@lavinci.com.au
0403 992 620