‍Welcome to LaVinci. By booking or hiring from us, you agree to the following terms and conditions. Please read them carefully before confirming your order.

General

‍LaVinci Events provides luxury event hire items including, but not limited to, flower walls, backdrops, furniture, centrepieces, neon signs, lighting, table settings, Photo Booth services, and design and printing services. By paying a deposit or invoice, the hirer accepts these Terms & Conditions. All hires are subject to these Terms and Conditions, which apply to every booking, quote, or hire agreement with us.

Booking

Making a booking is easy. Simply browse our website, select the items you'd like to hire and click Add to Booking. This will take you to our booking enquiry form.

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Complete all fields on the form. If you're not yet sure of your event date or any other details, simply enter an approximate date or type "Unsure" in the relevant field. The more information you provide, the more accurate your quote will be.

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Once we receive your enquiry, we'll check availability, prepare your quote and get back to you as quickly as possible. If your enquiry is urgent, or if you haven't heard from us within 24 hours, please call us on 0403 992 620.

Payments

A 50% deposit is required to secure your booking and reserve your hire items.

The remaining balance is due 7 days prior to your event. If full payment has not been received before delivery, we will be unable to deliver the hired items.

We accept payment by bank transfer. You will be issued an invoice with bank details. If you require another payment method, please contact us before booking.

Your booking is confirmed upon receipt of your deposit or full payment, subject to availability. Any bond and additional charges are also due 7 days before your event, and failure to pay by the due date may result in cancellation of your booking.

Delivery

LaVinci handles all delivery, installation and collection — customer collection is not available. Delivery is free within 30 km of Brisbane CBD. Beyond 30 km, travel is charged at $6 per kilometre based on the standard non-toll driving route shown on Google Maps, with unavoidable tolls charged separately. For large, bulky or high-volume orders requiring specialised transport, such as truck hire or additional personnel, delivery fees may apply regardless of location.

We do not allow pick up for most of our items. To ensure the quality and safety of our pieces, all hire items are delivered, setup, and packed down exclusively by our team. This full service is included in your booking price at no additional cost for deliveries within 30 km of Brisbane CBD. Please see read below pricing for deliveries beyond 30 km

Additional charges may apply where venue access is delayed or restricted, and once installed, hire items must not be moved or repositioned without our team's assistance.

‍Hire periods?

‍Most of our hire includes up to 24 hours of use, allowing you to enjoy our pieces for the full duration of your event. Need more time? We offer flexible hire extensions at the standard daily rate.

Delivery and collection are coordinated around your venue access times and event schedule. Hire pricing includes installation and collection within a 24-hour period, although extended hire can be arranged where required. Additional hire fees may apply for extended hire periods.

Insurance

We have comprehensive $20 million Public Liability Insurance and can provide a Certificate of Currency upon request.

Cancellation policy

Our cancellation policy is included with all quotes and hire agreements.

• Deposits are non-refundable.
• For cancellations 45 days or more before the event, 50% of any full booking payment will be refunded.
• Separately charged delivery fees may be refunded if cancellation occurs at least 48 hours before the event.

• No refund applies to hire or services cancelled within 45 days of the event.

Monday to Thursday bookings

We offer 10% off bookings held Monday to Thursday. This offer cannot be used in conjunction with any other promotion or discount.

Changes to bookings

If you need to add or remove hire items or update your event details, simply contact us as soon as possible. We'll do our best to accommodate changes, subject to availability.

Outdoor usage of hire items

All of our items are designed for indoor use only and are not waterproof or wind-resistant. Outdoor setups may only be approved on the day of the event, depending on weather conditions and at the discretion of our team.

Use and Care of Hire Items

‍All hire items must be used indoors only, unless outdoor use has been pre-approved by our team on the day of the event and weather conditions are suitable. Our products are not waterproof or wind-resistant. The hirer is responsible for ensuring all items remain in their original condition during the hire period. Any damage, loss, or theft of items will incur repair or replacement costs at full value. In the case of neon sign damage, whether caused by the hirer or their guests, a liability charge of $300 per sign will apply to cover replacement costs. Please ensure signs are handled carefully and not moved, touched, or leaned on once installed. The hirer is responsible for all items from delivery until collection, including any loss, theft, damage, breakage, or excessive soiling caused by the hirer, their guests, venue staff, or other suppliers, and repair, cleaning, or replacement costs may be deducted from the bond, with any additional costs payable by the hirer.

Safety and Compliance

‍All LED neon signs operate on low-voltage power (12–24V DC) and meet CE and RoHS international safety standards. Each product is professionally tested and tagged in Australia before every hire to ensure compliance with local electrical safety requirements. La Vinci Events holds $20 million Public Liability Insurance and can provide a certificate upon request. Guests must not move, climb on, dismantle, or interfere with any installed equipment, and we reserve the right to cease operation or remove equipment where continued use is considered unsafe.

Custom Neon Signs

‍Custom neon signs are made to order with your choice of wording, font, and size. Custom pieces generally take up to three (3) weeks for production and delivery. Custom signs are charged at an additional cost and are yours to keep after the event.

Custom & Personalised Items

Items specifically purchased, manufactured, printed, designed, or personalised for your booking are considered custom items. Custom items must be paid for in full before production or ordering, and are non-refundable once production, printing, purchasing, or manufacture has commenced.

Photo Booth

For Photo Booth hire, the hirer must provide a suitable location, safe access, and standard 240V power. Outdoor use requires prior approval and full protection from weather. Service hours, prints, and inclusions are as specified in your booking, and digital sharing of photos depends on internet availability and correct guest details being provided. LaVinci Events will make reasonable efforts to promptly rectify any technical issues, and significant service interruptions caused by equipment failure within our control will be addressed with an appropriate remedy. The hirer is responsible for any damage caused by guests or misuse of the equipment.

Venue Access & Requirements

The hirer must ensure the venue permits the booked items and services, and must provide accurate access, loading, and setup information ahead of the event. Venue, parking, loading, or permit fees are payable by the hirer unless otherwise agreed, and items may need to be modified or omitted where venue conditions prevent safe installation or operation.

Liability

‍La Vinci Events will not be held responsible for any injury, loss, or damage caused by misuse of hire items. The hirer assumes full responsibility for the items from the time of delivery until collection. In the unlikely event of unforeseen circumstances (e.g. weather events, transport delays, illness), LaVinci Events reserves the right to adjust delivery times or cancel bookings with a full refund. Where we are unable to fulfil a booking due to circumstances within our control, an appropriate refund, credit, or alternative will be provided, and nothing in these Terms and Conditions excludes any rights you may have under the Australian Consumer Law.

Photography and Marketing

‍By hiring from La Vinci Events, you consent to photographs or videos taken of your event setup being used for marketing and promotional purposes unless otherwise requested in writing. Identifiable Photo Booth images will not be used for marketing purposes without your separate permission.

Governing Law

‍These Terms and Conditions are governed by the laws of Queensland, Australia, and any disputes will be handled within the jurisdiction of Queensland courts.

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‍For any questions about these Terms and Conditions or your booking, please contact:

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‍hello@lavinci.com.au
0403 992 620